By this questionnaire we try to find out the quality level of our services  and customer satisfaction. 
By this way, we can improve our activities to answer You needs, more efficiently. We would also 
like to hear Your opinion of which are the most important issues to be improved.

This questionnaire will be used as a basis to develop our personnel  and the qualitysystem.

            How to fill the form:

            A    Please give the grade between 4-10 to every subject.
                   (4 = very bad and 10 = excellent)

            B    Please, judge the importance of the subjects. Mark the three   most important subjects of 
                   Your opinion. ( 1 = most important, 2 = the second important and 3 = the third important)

 Choose the company:
Ferral Components Oy
Ferral Alucast Oy

	A	B
Subject:	4    5    6    7    8   9   10	1   2    3
1. Service
2. Expertise
3. Noticing our customer needs
4. Level of services
5. Ability to solve out problems
6. Quality
7. Reliability of delivery
8. Time of delivery
9. Pricelevel
10.Company image